Here is a completely rewritten, professionally formatted, and modern version of your Terms & Conditions / Tour Policy. It is styled cleanly to make it easy for your guests to read, trust, and agree to before booking.
Terms & Conditions
Welcome to Trip To Sundarban (operated by Dipankar Mistry). These Terms and Conditions govern all tour bookings and services provided by us. By confirming a booking or participating in any of our Sundarban tour packages, you agree to comply with and be bound by the terms outlined below.
Our goal is to ensure a transparent, safe, and memorable travel experience for every guest.
1. Guest Eligibility & Identification
- Age Requirements: Primary bookers must be at least 18 years of age. Guests under 18 must be accompanied by a parent or legal guardian.
- Mandatory Identification: Every guest must present a valid government-issued photo ID (such as a Passport, Voter ID, PAN card, or standard government identity card) for forest permit registration.
- Foreign Nationals: International guests must carry a valid passport and Indian visa required for forest clearance permits.
2. Booking & Confirmation Policy
- Advance Booking: We recommend reserving your tour at least 24 hours prior to departure. Last-minute bookings are subject to room and boat availability.
- Booking Channels: Reservations can be made via phone call, WhatsApp, or in person at our office.
- Confirmation: A official digital or physical payment receipt/invoice will be issued upon booking confirmation.
3. Payment Terms
- Advance Deposit: A minimum deposit of ₹1,000 per person is required to secure your reservation.
- Balance Payment: The remaining package balance must be cleared prior to the start of the journey.
- Payment Modes: We accept Cash, UPI, and Direct Bank Transfers.
4. Package Inclusions & Exclusions
What is Included:
- Meals: Freshly prepared meals (Vegetarian and Non-Vegetarian options). Seasonal culinary highlights (e.g., Hilsa during the Hilsa Festival, Bhetki, Pabda, etc.).
- Accommodation: Private hotel/resort rooms (no room sharing with strangers).
- Safaris: Guided boat safaris led by official government-licensed guides on authorized vessels.
- Cultural Programs: Traditional performances such as Jhumur Dance and Baul Songs on multi-day itineraries.
What is Excluded:
- Personal expenses (camera entry fees, alcoholic beverages, personal snacks, and extra drinks).
- Optional transfers (e.g., Kolkata pickup and drop services available at an additional charge).
- Any service or activity not explicitly mentioned in the itinerary inclusions.
5. Code of Conduct & Forest Regulations
- Environmental Rules: Guests must strictly adhere to West Bengal Forest Department guidelines. Plastic items, alcohol, illegal substances, loud music, and littering are strictly prohibited inside the reserve.
- Safety Rules: Guests must follow the instructions of the tour manager and official guides at all times.
- Behavior Standard: Unruly behavior, harassment, or disruption of the group will result in immediate removal from the tour without a refund.
6. Wildlife Expectations & Travel Risks
- Sightings: While the Sundarbans is rich in biodiversity (Royal Bengal Tigers, spotted deer, estuarine crocodiles, and rare birds), wildlife sightings are natural and cannot be guaranteed.
- Unforeseen Events: Itineraries may be adjusted due to weather conditions, tidal shifts, forest department restrictions, or local strikes. Trip To Sundarban is not liable for delays or itinerary changes caused by natural events beyond our control.
7. Rescheduling & Force Majeure
In the event of severe weather (cyclones, floods), safety warnings, or government-mandated travel restrictions, tours may be rescheduled to a mutually agreed future date. Direct cash refunds are not offered under force majeure circumstances.
8. Guest Responsibilities
- Punctuality: Guests must arrive at the designated assembly point (Canning or Godkhali) on schedule. Departure schedules depend on river tides and cannot wait for late arrivals.
- Cash Availability: Please carry sufficient cash. There are no operational ATMs in the Sundarbans past Gosaba.
- Personal Belongings: Guests are responsible for safeguarding their personal items and electronics.
9. Health & Medical Conditions
- Guests must inform us of any pre-existing medical conditions prior to travel.
- Basic first-aid kits are available on board. Trip To Sundarban is not responsible for medical complications arising from undisclosed pre-existing conditions.
10. Media & Promotional Content
- Photos and videos taken by our team during tours may be featured on our official website or promotional channels.
- If you prefer not to appear in media materials, please notify us in writing prior to the trip.
- Guests are encouraged to tag us and share their travel memories on social media!
Contact & Business Information
For bookings, inquiries, or assistance, please reach out to us:
- Operator / Proprietor: Dipankar Mistry
- Brand: Trip To Sundarban
- Address: Sundarban Coastal, Gosaba, West Bengal, India — 743370
- Phone / WhatsApp: +91 89677 35182 | +91 62969 56848
- Email: sundarbanstrip@gmail.com