At Trip To Sundarban (operated by Dipankar Mistry), we deeply value your trust. This Privacy Policy outlines how we collect, use, and protect your personal information when you book or inquire about a tour package with us. Whether you interact with us via phone, WhatsApp, email, or in person, ensuring your privacy and data security is our top priority.
1. Information We Collect
Personal Information:
- Contact Details: Full name, contact number, email address, and billing address.
- Identification Data: Government-issued identification (such as Passport, Voter ID, PAN card, or standard government ID) strictly required for obtaining official forest entry permits.
- Payment Details: Information necessary to generate payment receipts, tax invoices, and booking confirmations.
Non-Personal Information:
- Basic device and browser diagnostic information (we do not utilize tracking pixels or invasive cookies).
2. How We Use Your Information
Your information is processed exclusively for core operational purposes, including:
- Processing and confirming your tour reservations.
- Issuing official tax invoices and booking receipts.
- Submitting mandatory documentation to the West Bengal Forest Department for entry clearance permits.
- Communicating essential trip updates, timing schedules, and tour safety guidelines.
- Providing responsive customer service before, during, and after your trip.
3. Data Sharing & Third-Party Disclosure
We adhere to a strict no-sale policy regarding guest data. We never rent, trade, or monetize your personal information. Data is disclosed only to essential parties under the following conditions:
- Government Authorities: Submitting required guest lists to the West Bengal Forest Department for wildlife safari permits.
- Service Partners: Sharing necessary details with our hotel, resort, and boat transport partners to coordinate your stay and transfers.
- Legal Requirements: Complying with applicable legal obligations or statutory law enforcement directives.
4. Security & Data Protection
- Secure Handling: All transactions (UPI, Bank Transfer, Cash) are processed through verified and encrypted payment channels.
- Restricted Access: Access to sensitive guest documentation is restricted to authorized personnel managing permits and administrative compliance.
Data Retention: Guest identification files are retained only for the duration required to secure official forest clearances and comply with local regulatory guidelines.
5. Your Privacy Rights
You maintain full control over your personal information and have the right to:
- Access & Correct: Request updates or corrections to your personal contact information.
- Data Removal: Request the deletion of your personal records (excluding details required by law for accounting or forest safety records).
- Communication Preferences: Opt-out of promotional WhatsApp messages or newsletters at any time by sending us a direct request.
6. Official Digital Channels & Third-Party Links
Please ensure you are communicating directly with Trip To Sundarban through our official contact channels. We are not responsible for independent third-party websites or external links that are not officially owned and verified by us.
7. Policy Updates
This Privacy Policy may be updated periodically to reflect changes in forest department regulations, administrative procedures, or booking systems. Any revisions will be published across our official digital platforms.
Contact & Business Information
For privacy requests, booking inquiries, or general questions, please reach out to us:
- Brand Name: Trip To Sundarban
- Proprietor: Dipankar Mistry
- Address: Sundarban Coastal, Gosaba, West Bengal, India — 743370
- Phone / WhatsApp: +91 89677 35182 | +91 62969 56848
- Email: sundarbanstrip@gmail.com