At Trip To Sundarban (operated by Dipankar Mistry), we believe in clear, fair, and transparent guidelines so our guests can book their journeys with complete confidence. This policy applies to all reservations made via phone, WhatsApp, email, our website, or in person.
1. Booking & Advance Payment Policy
- Minimum Deposit: A non-refundable advance deposit of ₹1,000 per person is required to secure and confirm any tour booking.
- Immediate Allocation: This advance payment allows us to immediately reserve hotel rooms, arrange private boat safaris, and purchase mandatory forest permits.
- Rescheduling Credit: While advance payments are non-refundable, the deposit amount can be applied toward a rescheduled future tour date in accordance with our rescheduling guidelines.
2. Cancellation Policy (By Guest)
- General Cancellations: Because logistics (accommodations, vessels, catering, and forest permits) are locked in immediately upon booking confirmation, direct cash refunds are not offered for guest-initiated cancellations.
- Same-Day & Short-Notice Cancellations: Cancellations made within 24 hours of travel or on the day of departure are considered full cancellations, and no refund or rescheduling option will be provided.
3. Tour Rescheduling Guidelines
- Flexible Date Changes: If you are unable to travel on your originally scheduled date, you may request to postpone or reschedule your tour by contacting us directly.
- Rescheduling Conditions: Date changes are subject to room and boat availability. Guests must inform us as early as possible so we can make the necessary adjustments to their itinerary.
4. No-Show Policy
- Punctuality Requirement: Guests must arrive at the designated meeting point (Canning or Godkhali) by the scheduled departure time.
- Tide Dependence: Boat departures are strictly governed by river tides and government forest permit windows. Failure to arrive on time will be classified as a No-Show, resulting in immediate cancellation of the booking with no refund or rescheduling allowance.
5. Cancellations Due to Force Majeure & Severe Weather
- Uncontrollable Events: In the event of severe weather warnings (such as cyclones, heavy storms, or floods), natural disasters, political strikes, or sudden government/forest department travel restrictions, safety remains our primary concern.
- Rescheduling Guarantee: Direct cash refunds are not provided under force majeure circumstances. However, your reservation will be fully transferred to a mutually agreed-upon future date without penalty.
6. Special Refund Requests & Processing Timelines
- Policy Overview: Refunds are generally not provided once a booking is confirmed.
- Management Review: Under exceptional or compassionate circumstances approved by management, any agreed refund will be processed within 7 to 10 working days.
- Payment Channel: Approved refunds will be transferred exclusively via the original payment method (UPI or Bank Transfer) used during the initial reservation.
Contact & Support Information
For all cancellation notices, date rescheduling requests, or policy inquiries, please contact us directly:
- Brand Name: Trip To Sundarban
- Proprietor: Dipankar Mistry
- Address: Sundarban Coastal, Gosaba, West Bengal, India — 743370
- Phone / WhatsApp: +91 89677 35182 | +91 62969 56848
- Email: sundarbanstrip@gmail.com